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Medical Records Requests

A message to our Torrance Memorial Physician Network patients needing Medical Records

We strongly encourage you to use the MyTorranceMemorial patient portal to conveniently access your medical records. If you haven’t created your MyTorranceMemorial account, enroll now.

Release of Health Information

Torrance Memorial Physician Network has partnered with Sharecare Health Data Services to fulfill your request for records in a safe, secure, and timely manner.

Torrance Memorial Physician Network is committed to protecting your medical information. For information about your rights and the obligations you have regarding the use and disclosure of your medical information, please see our Notice of Privacy Practices.

How to Make a Request

Complete the electronic request below by first selecting your physician and then clicking submit. You will be directed to the Sharecare Health Data Services website to complete your electronic request. Please be prepared to provide the required identification.

To request via mail, please CLICK HERE to download the form and mail it to your doctor's office.

Please direct processing questions to the Sharecare Health Data Services Customer Service department:(800) 560-3800 Press #2

Completing an Authorization

The Health Insurance Portability and Accountability Act, also known as HIPAA, requires healthcare facilities to obtain an original, complete, and properly executed "Authorization for Use or Disclosure of Protected Health Information" form in order to provide a copy of a patient's medical record to a patient or anyone he or she designates. Only the patient, parent/legal guardian, or the patient's legal health care representative can sign the form to release medical records.

The authorization form must be legible and complete. Authorizations that are illegible or incomplete will be returned. Requests for information regarding any of the following items must also be specifically initialed on the form:

  • AIDS/HIV
  • Mental Health
  • Chemical Dependency

Click here for HIPAA ELEMENTS.

Billing Information

Unless otherwise specified on the release of records form, please note that your medical records will not contain any billing information.

Fees

Fees may vary. Please contact Sharecare Customer Service at (800) 560-3800 (Press #2) for questions related to fees.

For More Information

If you have general questions, billing inquiries, or would like more information regarding the process of receiving your medical records, please see contact information below:

Customer Service: (800) 560-3800 Press #2

Click here for Pay Invoice Online

Click here to Check Status online

Click here to Receive Records Electronically

Pay by Mail:

Sharecare Health Data Services

8344 Clairemont Mesa Blvd

San Diego, CA 92111