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Novel Coronavirus 2019 (COVID-19)

Call our 24/7 Ask a Nurse Hotline at 310-517-1111

Your Safety is Our Top Priority

Thank you for choosing Torrance Memorial for your health care needs. During this time, we want to assure patients your health and safety is our top priority. It is very important to us that our patients and staff feel comfortable and safe while accessing the health services and care Torrance Memorial provides.

With guidance from the infectious disease specialists, Los Angeles Department of Public Health and the CDC, Torrance Memorial has implemented many protocols and policies to ensure the safety of our patients and staff.

What We are Doing to Keep our Patients Safe

  • Social Distancing – Implementation of many physical distancing measures throughout the hospital and in our physician offices.
  • No Visitor Policy – In accordance with CDC guidelines to protect our patients and staff, no visitors will be allowed for visits; unless needed for medical assistance.
  • Cleaning and Maintenance – Torrance Memorial follows CDC protocols for cleaning and disinfecting all patient and treatment areas. Rooms are thoroughly cleaned and disinfected between patients.
  • Face covering/ Masks- In accordance with CDC guidelines to protect our patients and staff, masksare mandatory for all entering the facilities.
  • Mandatory Daily Screening and Temperature Checks – Every person who enters our facility goes through a daily screening and temperature check.
  • Hygiene barriersFor your protection, we have installed barriers to ensure a safe visit.
  • Training – Our team has been training on developing protocol and following them strictly for maintaining a safe patient environment.
  • Proper Personal Protective Equipment (PPE) - Each staff member on a patient’s care team has the proper PPE to ensure patient and staff safety. We have adequate supply of all the necessary PPE required for any medical or surgical need.

Visitor Guidelines

Updated September 1, 2020

In accordance with the CDC, the Los Angeles Department of Public Health and our Infection Prevention specialists, we have updated our visitor restriction guidelines. Thank you for your support of the new measures we are taking to keep our staff and patients safe.

DO NOT VISIT IF YOU HAVE:

  • Any symptoms such as fever above 100 degrees, cough, shortness of breath or difficulty breathing, runny nose or sneezing, chills, muscle pain, nausea, vomiting, fatigue, body aches, sore throat, diarrhea or new loss of taste or smell.
  • Been exposed to COVID-19 or have recent travel history.

Torrance Memorial Physician Network Offices:

Effective March 16, 2020, Torrance Memorial Physician Network offices are restricting visitors in all patient areas to reduce the risk of spreading infectious diseases such as COVID-19 and influenza. No visitors are allowed unless patient is under the age of 18 or special assistance is required.

Medical Center Inpatient Units:

  • Intensive, Progressive and Medical/Surgical Units – One visitor per day between 12 p.m. – 6 p.m. Visitor must be the same individual for the entire day.
  • Maternity Units – One support person, 24 hours a day, per stay.
    • Doulas - Maternity patients may also choose to use a certified trained doula in addition to the one support person. Prior arrangements for doula to be present must be made with the Labor & Delivery lead nurse and doula must comply with PPE and Infection Prevention guidelines. Doula must not be caring for any sick contacts in their practice. Doula must leave facility after delivery.
  • Pediatrics & NICU – Two parents/guardians 24 hours a day; may visit at the same time.
  • Transitional Care Unit – No visitors allowed.
  • Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to two visitors, 24 hours a day.

Medical Center Outpatient Areas:

  • Emergency Department – If social distancing permits, one visitor per patient may be allowed unless patient is exhibiting respiratory or COVID-19 symptoms.
  • All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the patient requires special assistance in the following areas:
    • Outpatient Surgery
    • Hunt Cancer Center
    • Radiation Oncology
    • Radiology and Imaging
    • Laboratory and Blood Draw
    • Rehabilitation, Infusion and Ambulatory Care
    • Endocscopy, GI Lab and Nuclear Medicine
    • Doctor Appointments and Urgent Care Centers

All Medical Center Visitors:

  • All visitors, except those accompanying patients receiving services in West Tower, must enter the facility through the Lundquist Tower Main Lobby Entrance to complete a temperature check, health screening and obtain a daily visitor badge that must be displayed at all times. Visitors must present a government ID to the Security desk to receive a visitor badge. If visitors enter through another location, they will complete the health screening but will be directed to the Lundquist Tower Main Lobby to obtain a visitor badge.
  • No visitors under the age of 16 will be allowed with the exception of compassionate care visitation.
  • Visitors are required to wear face coverings and a daily visitor badge at all times on the Torrance Memorial campus.

As we know, this situation can change quickly. We are prepared for an increase in patient volume and if necessary will adapt the visitor policy to meet future demands.


Off-Campus Lab Station

Torrance Memorial will be offering limited testing to ONLY those patients with a Torrance Memorial physician order and a scheduled appointment.

Patients without an order form from a Torrance Memorial physician and confirmed appointment will not be tested at this location. To obtain a medical screening to determine if testing is required, please contact your primary care provider. If patients have questions pertaining to testing, they can call our COVID Health Line at 310-891-6717.

As things change, we will be sure to keep our staff, patients and community updated. Please visit the Los Angeles Department of Health and CDC for recommendations for home isolation.


Elective Surgeries and Screening Exams

Through careful planning and guidance from our infectious disease specialists and the Los Angeles Department of Public Health, Torrance Memorial is planning to expand the number of surgical patients starting the week of May 4.

Proceduralists across many departments including the operating room, GI lab, Cath Lab, bronchoscopy suite and interventional radiology are reviewing their backlog of cases to identify the most urgent cases for rescheduling in the coming weeks. To support these cases, we will also begin to expand ancillary services, such as laboratory and imaging (MRI, CT, ultrasound and radiology).

It is very important to us that all patients feel comfortable and safe while accessing the health services and care Torrance Memorial provides. We will continue with all the safety measures implemented over the past several weeks. Additional steps to ensure patient safety include testing patients for COVID prior to surgery and infectious prevention distancing will be added to our patient care protocols.


General Torrance Memorial Campus Information

Medical Center Temporary Entrance Closures:

  • All visitors, with the exception of Radiation Oncology, will need to enter through the Lundquist Tower Main Lobby South Door.
  • Patient discharges will temporarily be redirected to the Lundquist Tower Main Lobby South Door.
    • To coordinate patient pick-up, please call 310-325-9110 ext. 31800.
  • Only ambulance pick-up is available at the Lundquist Tower North Door facing Lomita Blvd.
  • West Discharge entrance will be closed.
  • West Tower will be staffed by a screener and remain open Monday - Friday from 5 AM - 5 PM.

Cafeterias:

  • All of the hospital’s dining facilities are open. All guests must wear a mask, have a visible hospital ID or Visitor badge and maintain appropriate physical distancing guidelines. Cashless methods of payment are preferred. Indoor seating is available in both Yang Café and Helena’s Bistro at 50% of normal seating capacity. Each table has a 2-guest maximum seating capacity.
  • Additional outdoor seating is available on the Yang Café patio and on the patio outside Jared’s Employee Lounge on the second floor of the Central Tower.
  • The café’s offer a variety of quick-serve and ‘grab & go’ meal offerings for breakfast, lunch and dinner. Self-serve food items and beverages have been eliminated. Personal/re-usable beverage cups cannot be used.

Patient Food Services: To minimize the transmission of COVID-19 and potential food contamination, we are not allowing patients to receive food from outside sources (e.g. homemade or restaurant prepared food) with the exception of Maternal and Child Health Services. Food services can be contacted if special patient needs arise.

Valet: Until further notice, valet services in the main parking structure will be suspended. Self-parking still available for patients. See Map.

Community Events, Lectures, Classes & Support Groups: All planned community events, lectures, classes and support groups are canceled through April 30.

Vendors: Vendors who do not provide direct healthcare services to patients will not be allowed to visit any clinical facility. Vendors who are engaged in other activities are encouraged to meet with respective staff via telecommunication. All vendors will be screened at designated entry points, including the Emergency Department.

Gift Shop: The Auxiliary’s Gift Shop in Lundquist Tower will limit hours to Monday-Saturday 10:00am-2:00pm, Sunday 12:00-4:00pm for the next two weeks.

Pet Visitation & Eucharistic Ministry: Pet Visitation and Eucharistic Ministry volunteer visits are suspended until further notice.


Supporting Torrance Memorial

Over this last week, we have seen an outpouring of love and support from our South Bay community. We have been working closely with our Supply Chain Operations to ensure our staff have the necessary supplies and have set up a donation page with accepted items and guidelines.

To make a donation of any kind, please visit TorranceMemorialFoundation.org/Donate.

We are currently accepting the following items:

  • COVID-19 Relief Funds - This fund was created to provide additional resources to our patients and to further support our staff and physicians.
  • Donation of Supplies - You can view our supply donation guidelines here. Donations must be in unopened, original packaging and in accordance with approved hospital standards. At this time, we are not accepting homemade supplies.
  • Offers of Support - For other offers of support such as food, we encourage you to use our in-kind donation form and provide as much detail about your donation/offer as possible. These submissions will be reviewed, and a member of the Torrance Memorial Foundation will reach out to you.

We are forever thankful to our South Bay community for coming together during these difficult times and are working hard to keep everyone safe and healthy. Thank you from everyone here at Torrance Memorial.


General Information

What is COVID-19?

The 2019 novel coronavirus (COVID-19) is a new virus that causes respiratory illness in people and can spread from person-to-person. This virus was first identified at the end of 2019 during an investigation into an outbreak of respiratory illness and pneumonia in Wuhan, China.


What are the symptoms of COVID-19?

Patients with COVID-19 experience mild to severe respiratory illness with symptoms of fever, cough and shortness of breath. At this time, there are no anti-viral medications currently available to treat COVID-19. Your healthcare provider may recommend rest, fluids and over-the-counter medicines.


How do people catch COVID-19?

The virus is spread through respiratory droplets when an infected person coughs or sneezes. It can also be spread when someone touches a contaminated surface, such as a door handle.


What should I do if I have any of these symptoms?

Unless your symptoms are severe such as difficulty breathing and/or shortness of breath, call your healthcare provider first, rather than showing up in the office or emergency room. When you call or visit, be sure to note your symptoms, and travel history or exposure to a person diagnosed with the virus. People who are experiencing mild symptoms may not need to visit their physician but rather stay home.


Does CDC recommend the use of facemask in the community to prevent COVID-19?

Health officials in the U.S. recommend using cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

For more information on face covering and how to make them yourself, visit the CDC's website.


How can I protect myself?

The following tips will help to prevent COVID-19 as well as other respiratory viruses:

  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth, especially with unwashed hands.
  • Avoid close contact with people who are showing symptoms of illness.
  • Clean and disinfect frequently touched objects and surfaces.
  • Cover your cough or sneezes with a tissue or sneeze into your elbow. Throw the tissue in the garbage and make sure to clean your hands afterwards.
  • Stay home when you are sick.

Helpful Resources

For more information about COVID-19, visit the following links:

Content source: Centers for Disease Control and Prevention and LA County Department of Public Health

Remember, the best way to protect yourself and your community is to follow the "Safer at Home" order, currently in place across the entire state of California—including Los Angeles County. If you must go out in public, remember to practice social distancing and frequently wash your hands or use hand sanitizer.

For more information, call the Ask a Nurse hotline at 310-517-1111

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