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COVID-19 Vaccine FAQs

Please call 310-784-6824 for the latest updates, or visit the LA Public Health website for more details.

Where can I go to get the vaccine?

You will likely be able to receive your vaccination close to home. More details will be available on this as information becomes available. Online registration will most likely be required. For the most up-to-date information and to sign up to receive COVID-19 Vaccine email alerts, click here.

How will I know when I am eligible to receive the vaccine?

As stated above, our vaccine allocation is managed by the Los Angeles County Department of Public Health (LADPH) and distribution is under their direction. We ask for your patience as we adhere to this direction in our capability to offer the vaccine to the community and will communicate to you so as soon as possible.

Can I choose a preference for which vaccine I receive?

No. Torrance Memorial will continue to receive vaccines produced by different manufacturers and patients will not be able to choose which vaccine they receive. It is important you receive the same vaccine for both doses, as vaccines cannot be "mixed." For example, if you receive the Pfizer vaccine for your first dose, you must get a Pfizer vaccine for your second dose. This is the same for the Moderna vaccine.

What about children and the vaccine?

Children will not be offered vaccine in the near future. The Pfizer vaccine has only been authorized by the FDA (Food and Drug Administration) for people age 16 and over and the Moderna vaccine is only authorized for people age 18 and over.

If I already had COVID-19, should I still be vaccinated?

Yes. Because we don't know if or for how long after infection someone is protected from getting COVID-19 again, you should still get the COVID-19 vaccine if you have already recovered. You cannot receive the vaccine if you have an active COVID-19 infection.

If you had COVID-19 in the past three months, you likely already have some immunity and can wait to be vaccinated, as vaccine supplies are limited.

What should I do while I wait to be vaccinated?

Follow the prevention guidelines currently in place. You should cover your mouth and nose with a face covering whenever you are around others. Avoid close contact with other people outside your household, especially if they could be sick. Practice physical distancing and wash your hands often.

Will I need to wear a mask and social distance after receiving a COVID-19 vaccine?

Yes. We must continue to follow public health guidelines, such as wearing a face covering, practicing physical distancing and avoid indoor crowds. Torrance Memorial will continue to follow universal masking in all areas of the hospital and related medical facilities even after employees and patients start receiving the vaccine.

Where can I find the latest information and updates about vaccine distribution?

Please visit the COVID-19 Vaccine Distribution page on the LADPH website. For Torrance Memorial specific updates, please call our vaccine hotline at 310-784-6824.

Torrance Memorial's COVID-19 Response

Is Torrance Memorial testing patients for COVID-19?

If you suspect you may have COVID-19, please contact your primary care provider who will determine if you should be tested. If you do not have a primary care provider, please visit one of our Torrance Memorial Urgent Cares. You also can call our COVID Health Line at (310) 891-6717.

The Torrance Memorial Emergency Department will not be testing general asymptomatic patients or patients with mild symptoms such as a cough or fever. Asymptomatic testing is generally part of a larger public health initiative led by government agencies, such as the Los Angeles County Department of Public Health, to help monitor the spread of COVID-19.

Torrance Memorial does not provide COVID testing for patients who:

  • Must provide proof of testing to an employer, summer camp, daycare, etc., for themselves or their family members.
  • Require proof of a negative COVID-19 when traveling to another state.
  • Seek “clearance” to travel, visit relatives or participate in activities that do not allow for physical distancing and proper masking.

Torrance Memorial will provide COVID testing for patients who:

  • Are preparing for a scheduled procedure at Torrance Memorial.
  • Have an order from a primary care provider.

If you do not meet the testing criteria, free testing is available through the LA County Department of Public Health and select CVS locations at

How is Torrance Memorial keeping patients safe?

With guidance from the infectious disease specialists, Los Angeles Department of Public Health and the CDC, Torrance Memorial has implemented many protocols and policies to ensure your safety.

  • Social Distancing - Implementation of many physical distancing measures throughout the hospital and in our physician offices.
  • No Visitor Policy - In accordance with CDC guidelines to protect our patients and staff, no visitors will be allowed for visits; unless needed for medical assistance.
  • Isolation of COVID Patients - We have implemented strict isolation practices to separate COVID-19 patients from other patients in our care.
  • Cleaning and Maintenance - Torrance Memorial follows CDC protocols for cleaning and disinfecting all patient and treatment areas. Rooms are thoroughly cleaned and disinfected between patients.
  • Face Covering/ Masks- In accordance with CDC guidelines to protect our patients and staff, masksare mandatory for all entering the facilities.
  • Mandatory Daily Screening and Temperature Checks - Every person who enters our facility goes through a daily screening and temperature check.
  • Hygiene Barriers- For your protection, we have installed barriers to ensure a safe visit.
  • Training - Our team has been training on developing protocol and following them strictly for maintaining a safe patient environment.
  • Proper Personal Protective Equipment (PPE) - Each staff member on a patient’s care team has the proper PPE to ensure patient and staff safety. We have adequate supply of all the necessary PPE required for any medical or surgical need.

Is Torrance Memorial allowing visitors?

At this time, no visitors are allowed in any inpatient areas (with some exceptions). Click here to learn more.

Is it safe to go to the Emergency Department?

If you are having a medical emergency, please come to the Emergency Department or call 911. The Emergency Department has implemented various measures-such as isolating suspected COVID-19 patients and restricting all visitors-in response to COVID-19. Our emergency physicians and staff are highly trained in infectious disease prevention, and follow strict protocols to protect patients. Click here to learn more.

Is it safe to see my Torrance Memorial physicians?

Yes. During the ‘shelter in place’ order some offices were simply closed while others offered limited access. While emergency departments always remain open, and emergent surgeries performed, all elective visits, procedures and surgeries were canceled or postponed. We are progressing in our knowledge of mitigating risk to our patients and staff, and we now feel comfortable making the office more available for face-to face encounters. Our offices have taken measures to ensure both patient and medical staff safety, such as taking temperatures upon entering an office, and limiting the number of people in the reception, waiting and patient examination areas. All health care staff and patients must wear masks, and exam rooms are disinfected after each patient leaves.

Call your doctors and follow up on your regular screenings and treatments. For more information on the safety measures taken in our physician and ambulatory care offices, watch this video featuring Medical Director of the Torrance Memorial Physician Network, Dr. Robert Glazer.

Is it a good idea to go to the doctor’s office or other medical service offices such as imaging centers or labs?

All outpatient centers on the Torrance Memorial campus are taking the precautions listed above. The doctors are concerned that necessary ongoing and preventative care have been delayed or postponed because of the “sheltering at home” policy, and there can be unhealthy ramifications because of this. We intend to help our patients catch back up in our offices and certain patients can go back to regular doctor visits.

Is Torrance Memorial offering monoclonal antibody treatments?

Torrance Memorial is not offering monoclonal antibody treatments at this time.

What about alternatives to face-to-face doctor visits?

Our clinics have instituted Telehealth, which are online, virtual visits. Most chronic health conditions, and some acute ones, can be addressed during these virtual discussions. Nothing can truly take the place of the face-to-face visit, but this has demonstrated to be an excellent substitute. We are using Telehealth to complete the very important Medicare Senior Annual Wellness Exams (even by telephone, for those without WiFi). Our mental health colleagues are finding Telehealth services particularly suited for emotional issues. Although, Telehealth cannot replace all visits, we will continue to integrate virtual visits as appropriate during this time. Routine appointments for annual screenings, mammograms, colonoscopies and other procedures are still advisable. Follow the advice of your physician.

What types of regular checkups should patients schedule now?

All types of regular check-ups should be scheduled. Distancing requirements and the need to protect vulnerable groups, for now, necessitate some discretion as to who should come into the office at this time. For this reason, and to ensure the safety of all, please follow the advice of your physician or physician’s office on whether your appointment should be in person or a virtual Telehealth visit. Right now we are fully-operational, procedures and elective surgeries are currently being scheduled and we are allowing patients who require preoperative clearance into the offices. Also, since patients who are having significant pain or have had an injury need to be physically examined, these patients are being scheduled in the office. If there is a concern, the doctor’s office can speak with patients ahead of time to determine what would be in the patient’s best interest.

What can the patient do to make a visit to a doctor’s office safer?

Speak with your doctor’s office to familiarize yourself with how you can prepare for the visit ahead of time. Wear a mask, but if you don’t have a mask, one will be provided for you. If you are feeling any symptoms of COVID- 19 (fever, cough, shortness of breath or cold symptoms), call before your arrival and ask about the office’s policy and ability to accommodate you. If you need the assistance of a caretaker, or if the patient is a child, please bring only one caretaker. When you arrive at the doctor’s office, cooperate with entry procedures and answer all questions about your health, exposure and travel honestly.

General Questions

What is novel coronavirus (COVID-19)?

The 2019 novel coronavirus (COVID-19) is a new virus that causes respiratory illness in people and can spread from person-to-person. This virus was first identified at the end of 2019 during an investigation into an outbreak of respiratory illness and pneumonia in Wuhan, China.

What are the symptoms of COVID-19?

Patients with COVID-19 experience mild to severe respiratory illness with symptoms of fever, cough and shortness of breath. At this time, there are no anti-viral medications currently available to treat COVID-19. Your health care provider may recommend rest, fluids and over-the-counter medicines.

What should I do if I suspect COVID-19?

Unless your symptoms are severe such as difficulty breathing and/or shortness of breath, call your health care provider first, rather than showing up to the physician’s office or emergency room. When you call or visit, be sure to note your symptoms, travel history and/or exposure to a person diagnosed with the virus. People who are experiencing mild symptoms may not need to visit their physician but rather stay home and self-isolate.

How do people catch COVID-19?

The virus is spread through respiratory droplets when an infected person coughs or sneezes. It can also be spread when someone touches a contaminated surface, such as a door handle.

How can I protect myself?

The following tips will help to prevent COVID-19 as well as other respiratory viruses:

  • Wear a face covering in public.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Avoid touching your eyes, nose, and mouth, especially with unwashed hands.
  • Avoid close contact with people who are showing symptoms of illness.
  • Clean and disinfect frequently touched objects and surfaces.
  • Cover your cough or sneezes with a tissue or sneeze into your elbow. Throw the tissue in the garbage and make sure to clean your hands afterwards.
  • Stay home when you are sick.

Do I need to wear a face covering or mask?

CDC recommends that people wear cloth face coverings in public settings and when around people who don’t live in your household, especially when other social distancing measures are difficult to maintain.

For more information on face covering and how to make them yourself, visit the CDC's website.

Should I be tested for antibodies?

Our infection prevention specialists and pathologists continue to monitor the latest on antibody, or serology, testing. You can hear from our Torrance Memorial pathologist, Dr. John Kunesh in this video on antibody testing.

The antibody test DOES NOT:

  • Diagnose if you are currently infected with COVID-19
  • Determine if you have immunity to COVID-19 and if you can be reinfected
  • Allow you to ignore safety measures such as physical distancing, wearing a face covering and hand washing.

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