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Novel Coronavirus 2019 (COVID-19)

Call our 24/7 Ask a Nurse Hotline at 310-517-1111.
For COVID-19 Vaccine information, call 310-784-6824.

Your Safety is Our Top Priority

Thank you for choosing Torrance Memorial for your health care needs. During this time, we want to assure patients your health and safety is our top priority. It is very important to us that our patients and staff feel comfortable and safe while accessing the health services and care Torrance Memorial provides.

With guidance from the infectious disease specialists, Los Angeles Department of Public Health and the CDC, Torrance Memorial has implemented many protocols and policies to ensure the safety of our patients and staff.

What We are Doing to Keep our Patients Safe

  • Social Distancing – Implementation of many physical distancing measures throughout the hospital and in our physician offices.
  • No Visitor Policy – In accordance with CDC guidelines to protect our patients and staff, no visitors will be allowed for visits; unless needed for medical assistance.
  • Cleaning and Maintenance – Torrance Memorial follows CDC protocols for cleaning and disinfecting all patient and treatment areas. Rooms are thoroughly cleaned and disinfected between patients.
  • Face covering/ Masks- In accordance with CDC guidelines to protect our patients and staff, masks are mandatory for all entering the facilities.
  • Mandatory Daily Screening and Temperature Checks – Every person who enters our facility goes through a daily screening and temperature check.
  • Hygiene barriersFor your protection, we have installed barriers to ensure a safe visit.
  • Training – Our team has been training on developing protocol and following them strictly for maintaining a safe patient environment.
  • Proper Personal Protective Equipment (PPE) - Each staff member on a patient’s care team has the proper PPE to ensure patient and staff safety. We have adequate supply of all the necessary PPE required for any medical or surgical need.

When will a vaccine be available to the general public?

We understand our community is eager to learn when they will receive a vaccine as well. We don't know yet when the vaccine will be widely available and how members of the public will be prioritized. Our understanding is that after healthcare workers, the vaccine is expected to be offered to people age 75 and older and non-healthcare frontline essential workers. Federal, state and county public health authorities are establishing guidelines for COVID-19 vaccine distribution. When vaccines are available to the public, Torrance Memorial will follow these guidelines. We will share information as soon as we learn more. For more details about the distribution of the vaccine in Los Angeles County and to sign up to receive Public Health COVID-19 Vaccine email alerts, click here.


Visitor Guidelines

Effective November 26, 2020

Due to the upwards trends of COVID-19 cases in the community and recommendations from our infectious disease specialists and LA County health officials, we are taking extra steps to protect our patients and staff and will once again restrict in-person inpatient visitation starting Thursday, November 26, 2020 at 6:00 PM.

Torrance Memorial is prepared for a possible increase in patient volumes. Our staff has proper PPE and have adopted effective safety measures and protocols to care for both our COVID and non-COVID patients. Thank you for your support and understanding of the enhanced measures we are taking to keep our staff and patients safe.

Torrance Memorial Physician Network Offices:

Effective March 16, 2020, Torrance Memorial Physician Network offices are restricting visitors in all patient areas to reduce the risk of spreading infectious diseases such as COVID-19 and influenza. No visitors are allowed unless patient is under the age of 18 or special assistance is required.

Medical Center Inpatient Units:

  • Intensive, Progressive and Medical/Surgical Units – No visitors.
  • Maternity Units – One support person, 24 hours a day, per stay.
    • Doulas - Maternity patients may also choose to use a certified trained doula in addition to the one support person. Prior arrangements for doula to be present must be made with the Labor & Delivery lead nurse and doula must comply with PPE and Infection Prevention guidelines. Doula must not be caring for any sick contacts in their practice. Doula must leave facility after delivery.
  • Pediatrics & NICU – Two parents/guardians 24 hours a day; may visit at the same time.
  • Transitional Care Unit – No visitors.
  • Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to two visitors, 24 hours a day.

Medical Center Outpatient Areas:

  • Emergency Department – No visitors will be allowed unless patient is under the age of 18 or the patient requires special assistance.
  • All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the patient requires special assistance in the following areas:
    • Outpatient Surgery
    • Hunt Cancer Center
    • Radiation Oncology
    • Radiology and Imaging
    • Laboratory and Blood Draw
    • Rehabilitation, Infusion and Ambulatory Care
    • Endoscopy, GI Lab and Nuclear Medicine
    • Doctor Appointments and Urgent Care Centers

All Medical Center Visitors:

  • All unit, procedural and surgical waiting rooms will remain closed.
  • Approved visitors must pass a health screening and temperature scan to receive their visitor pass from security which must be displayed at all times.
  • Approved visitors must wear a mask at all times, practice social distancing and sanitize/wash hands frequently.

As we know, this situation can change quickly. We are prepared for an increase in patient volume and if necessary will adapt the visitor policy to meet future demands.

For more information on general Torrance Memorial campus information, please visit www.torrancememorial.org/Visitors.


COVID-19 Symptomatic Drive Through Testing Site Relocation

Torrance Memorial will be offering limited testing to ONLY those patients with a Torrance Memorial physician order and a scheduled appointment. If patients have questions pertaining to testing, they can call our COVID Health Line at 310-891-6717.

Effective December 1st, the Torrance Memorial symptomatic drive through testing site located at the Torrance Specialty Center will relocate to the Torrance Memorial employee parking lot on Lomita Boulevard across from Torrance Memorial Lundquist Tower. This testing site will provide additional space, improve patient/vehicle flow and overall patient experience.

The testing site entrance is on the south end of the parking lot (south of Early Street), signs will indicate entrance.

  • Physician order required
  • Testing is by appointment only - no walk-up testing available
  • Testing hours Monday - Friday 8am to 4pm
  • Lab Client Services will contact patient to schedule appointment and confirm the new location
  • Results will be returned to the ordering physician

NOTE: Pre-procedure location remains at the McMillen Medical Building at 3333 Skypark Dr., Torrance

Torrance Memorial Testing Site

Located in the Torrance Memorial employee lot, entrance south of Early Street on Lomita Boulevard.

Testing Site Instructions:

  • Staff will provide directions through signage
  • When you drive up to the testing site, roll your window all the way down
  • Have your driver's license ready
  • If a child is being tested, bring an additional person to help hold the child during the testing
  • You will be notified of the results by your physician

NOTE: Pre-procedure location remains at the McMillen Medical Building at 3333 Skypark Dr., Torrance

As things change, we will be sure to keep our staff, patients and community updated. Please visit the Los Angeles Department of Health and CDC for recommendations for home isolation.


Helpful Resources

For more information about COVID-19, visit the following links:

Content source: Centers for Disease Control and Prevention and LA County Department of Public Health

Remember, the best way to protect yourself and your community is to follow the "Safer at Home" order, currently in place across the state of California—including Los Angeles County. If you must go out in public, remember to practice social distancing and frequently wash your hands or use hand sanitizer.

For more information, call the Ask a Nurse hotline at 310-517-1111

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