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Novel Coronavirus 2019 (COVID-19)

In accordance with LA County Department of Public Health, masks will be required when entering any Torrance Memorial Physician Network facility regardless of vaccination status. All employees, physicians, volunteers, patients and visitors must comply with these guidelines until further notice.

Vaccine Administration Update

In late December, Torrance Memorial began vaccinating employees and eventually opened our clinics to our patients and general public.As of June 3, Torrance Memorial has delivered 32,157 vaccines, vaccinated 74% of our staff and rolled out a program to vaccinate members of our community who are homebound. As we come to the end of our public clinics, we want to thank our vaccination leadership team and all who have volunteered their time at the COVID-19 vaccination clinic.

Torrance Memorial is no longer holding vaccination clinics on campus. Please visit MyTurn.CA.gov to find an available vaccination clinic near you.

Your Safety is Our Top Priority

Thank you for choosing Torrance Memorial for your health care needs. During this time, we want to assure patients your health and safety is our top priority. It is very important to us that our patients and staff feel comfortable and safe while accessing the health services and care Torrance Memorial provides.

With guidance from the infectious disease specialists, Los Angeles Department of Public Health and the CDC, Torrance Memorial has implemented many protocols and policies to ensure the safety of our patients and staff.

What We are Doing to Keep our Patients Safe

  • Social Distancing – Implementation of many physical distancing measures throughout the hospital and in our physician offices.
  • Cleaning and Maintenance – Torrance Memorial follows CDC protocols for cleaning and disinfecting all patient and treatment areas. Rooms are thoroughly cleaned and disinfected between patients.
  • Face covering/ Masks- In accordance with CDC guidelines to protect our patients and staff, masks are mandatory for all entering the facilities.
  • Mandatory Daily Screening and Temperature Checks – Every person who enters our facility goes through a daily screening and temperature check.
  • Hygiene barriersFor your protection, we have installed barriers to ensure a safe visit.
  • Training – Our team has been training on developing protocol and following them strictly for maintaining a safe patient environment.
  • Proper Personal Protective Equipment (PPE) - Each staff member on a patient’s care team has the proper PPE to ensure patient and staff safety. We have adequate supply of all the necessary PPE required for any medical or surgical need.

Lost Your COVID-19 Vaccination Card?

If you are unable to locate your vaccination card, you can request a new one from the California Immunization Registry (CAIR).

Instructions:

  1. Go to https://cairweb.org/cair-forms/
  2. Scroll down to “To request your or your child’s record in CAIR be ‘unlocked’, click your preferred language below” and select the appropriate language. Only English and Spanish are available online.
  3. Click “Unlock” and complete the form “Request to Unlock My CAIR Record.”
  4. If a matching record is found in the CAIR database, you will be asked to complete the extended form on the next page.
  5. Click “Submit Form.”
  6. Within 14 days, you will be notified by secure email of any vaccines reported into CAIRS (i.e. COVID-19).
  7. Download and print vaccination record.

Visitor Guidelines

Updated 6/16/21

In accordance with the CDC, the Los Angeles Department of Public Health and our Infection Prevention specialists, we have updated our visitor restriction guidelines. Thank you for your support of the new measures we are taking to keep our staff and patients safe.

Torrance Memorial Physician Network Offices:

Effective March 16, 2020, Torrance Memorial Physician Network offices are restricting visitors in all patient areas to reduce the risk of spreading infectious diseases such as COVID-19 and influenza. No visitors are allowed unless patient is under the age of 18 or special assistance is required.

Medical Center Inpatient Units:

  • Intensive, Progressive and Medical/Surgical Units – Two visitors at a time between 8 a.m. – 8 p.m.
  • Maternity Units – Two support persons, 24 hours a day, per stay.
    • Doulas - Maternity patients may also choose to use a certified trained doula in addition to the one support person. Prior arrangements for doula to be present must be made with the Labor & Delivery lead nurse and doula must comply with PPE and Infection Prevention guidelines. Doula must not be caring for any sick contacts in their practice. Doula must leave facility after delivery.
  • Pediatrics & NICU – Two parents/guardians 24 hours a day; may visit at the same time.
  • Transitional Care Unit – TCU will allow a limited number of visitors each day between 9:30am to 5:30pm. To best protect all patients and staff, patients may have one scheduled visitor per day for a one hour visit. TCU visitors must call 310-784-4924 to schedule appointment. Patient visits will occur in a separate, restricted location outside of the unit.
  • Compassionate Care Patients who do not have or are not suspected of COVID-19 – Up to five visitors at a time, 24 hours a day.

Surgical Services - Effective 5/18

One visitor will be allowed to accompany an adult or pediatric surgical patient.

  • Due to seating capacity restrictions in waiting areas, visitors will need to leave the hospital during the patient’s procedure. A member of the care team will notify the visitor of surgical updates and when the patient is ready for discharge.
  • The only exceptions are for pediatric patients and/or special needs patients. One parent or guardian will be allowed in the surgical waiting room or main lobby and into the recovery area. Visitor must be the same individual for the entire day.

Medical Center Outpatient Areas:

  • Emergency Department – One visitor allowed per patient at a time, if social distancing permits, unless patient is exhibiting respiratory or COVID-19 symptoms. Visitors and/or caregivers not accompanying a patient will be asked for contact information. Clinical staff will assess caregiver need if patient is under the age of 18 or if the patient requires special assistance.
  • Hunt Cancer Center - Effective 8/23/21, no visitors will be allowed. Exceptions will apply for new patient oncology appointments (Patient + 1 Visitor only), patient teaching appointments (Patient + 1 Visitor only) or patients that require additional assistance (Patient + 1 Visitor only). No visitors allowed in the infusion areas, injection room or lab, unless patient requires additional assistance.
  • All Other Outpatient Areas – No visitors will be allowed unless patient is under the age of 18 or the patient requires special assistance in the following areas:
    • Radiation Oncology
    • Radiology and Imaging
    • Laboratory and Blood Draw
    • Rehabilitation, Infusion and Ambulatory Care
    • Endoscopy, GI Lab and Nuclear Medicine

All Medical Center Visitors:

  • All unit, procedural and surgical waiting rooms will remain closed.
  • Approved visitors must pass a health screening and temperature scan to receive their visitor pass from security which must be displayed at all times.
  • Approved visitors must wear a mask at all times, practice social distancing and sanitize/wash hands frequently.

As we know, this situation can change quickly. We are prepared for an increase in patient volume and if necessary will adapt the visitor policy to meet future demands.

For more information on general Torrance Memorial campus information, please visit www.torrancememorial.org/Visitors.


COVID-19 Symptomatic Testing

Torrance Memorial will be offering limited testing to ONLY those patients with a Torrance Memorial physician order and a scheduled appointment. If patients have questions pertaining to testing, they can call our COVID Health Line at 310-891-6717.

Effective December 1st, the Torrance Memorial symptomatic drive through testing site located at the Torrance Specialty Center will relocate to the Torrance Memorial employee parking lot on Lomita Boulevard across from Torrance Memorial Lundquist Tower. This testing site will provide additional space, improve patient/vehicle flow and overall patient experience.

The testing site entrance is on the south end of the parking lot (south of Early Street), signs will indicate entrance.

  • Physician order required
  • Testing is by appointment only - no walk-up testing available
  • Testing hours Monday - Friday 8am to 4pm
  • Lab Client Services will contact patient to schedule appointment and confirm the new location
  • Results will be returned to the ordering physician

NOTE: Pre-procedure location remains at the McMillen Medical Building at 3333 Skypark Dr., Torrance

Torrance Memorial Testing Site

Located in the Torrance Memorial employee lot, entrance south of Early Street on Lomita Boulevard.

Testing Site Instructions:

  • Staff will provide directions through signage
  • When you drive up to the testing site, roll your window all the way down
  • Have your driver's license ready
  • If a child is being tested, bring an additional person to help hold the child during the testing
  • You will be notified of the results by your physician

NOTE: Pre-procedure location remains at the McMillen Medical Building at 3333 Skypark Dr., Torrance

As things change, we will be sure to keep our staff, patients and community updated. Please visit the Los Angeles Department of Health and CDC for recommendations for home isolation.

Content source: Centers for Disease Control and Prevention and LA County Department of Public Health

For more information, call the Ask a Nurse hotline at 310-517-1111

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