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Accounts Receivable Supervisor

Accounts Receivable Supervisor

Job Category: Administrative/Clerical
Division: Torrance Memorial Health System}
Position Type: Full Time
Shift Length: TBD
Location: Torrance, CA

Resumes go to:

The Account Receivable Supervisor is responsible for overseeing the account receivable (AR) processes for assigned providers and assigned Physician Network practices. The Supervisor will provide direct supervision for assigned AR team members.

Primary Duties and Responsibilities:‚Äč

  • Monitors and streamlines AR processes
  • Oversees AR processes to ensure timeliness of collections
  • Under the direction of the Billing Manager, implements controls and ensures AR is worked accurately
  • Makes certain that AR follow-up processes are worked timely
  • At the direction of the Billing Manager, develops and introduces new processes to achieve and surpass best practice standards
  • Ensures goals are met and provides reports on a daily, weekly and monthly basis to the Billing Manager
  • Assists with the month end closing and reporting process
  • Monitors and evaluates employee productivity and performance
  • Assists revenue cycle staff with any day to day issues and escalates issues for resolution when necessary
  • Develops, monitors, coaches and manages staff, ensuring the development of employees through orientation, training, establishing objectives, communication of rules and constructive discipline. Builds employee morale, motivation and loyalty and fosters a team-like environment. Conducts any or all of the following revenue cycle functions as needed to train, assist, or ensure revenue integrity:
    • Oversees all activities of the AR Team Members
    • Follows up on denied claims with insurance payers in accordance with timely filing guidelines
    • Tracks and reports insurance issues and resolutions
    • Researches insurance payment policy guidelines and changes
    • Analyzes, investigates, and problem solves multiple issues concurrently
    • Accurately identifies true denial rationale and root cause during account triage
    • Assists in quality improvement of department
    • Participates in regularly scheduled department meetings
    • Maintains a professional appearance
    • Maintains a courteous, considerate and respectful demeanor
  • Performs other duties as assigned that are reasonably associated with the job


  • Thorough understanding of the Revenue Cycle
  • Knowledge of ICD-10 and CPT coding with the ability to use resource materials to investigate coding
  • Detailed and in-depth knowledge of all major payers billing policies
  • Excellent verbal and written communication skills
  • Demonstrated ability to collaborate cross departmentally
  • Detail oriented and organized ;excellent time management skills necessary
  • A minimum of 5 years’ experience in the Revenue Cycle; 2 years management experience desired
  • High School Diploma or GED, College degree preferred
  • Use of automobile for business use may be necessary; proof of auto insurance required

Qualified candidates should submit their resume to for consideration.